Hours
Branch Hours
Kitchener
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
Saturday: 9 a.m. – 12 p.m.
4289 King St. E.
Kitchener, Ontario N2P 2E9
Waterloo
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
103-340 Hagey Boulevard
Waterloo, Ontario N2L 6R6
Cambridge
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
Saturday: 9 a.m. – 12 p.m.
ATM Hours
Kitchener
24 hr Drive Up ATM
Waterloo
Monday to Friday: 6:00 a.m. – 10:00 p.m.
Saturday & Sunday: 6:00 a.m. – 6:00 p.m.
Holidays: Closed
Cambridge
24 hr Drive Up ATM
For a complete list of surcharge-free ATM’s, visit
The Exchange Network.
Member Contact Centre
Monday to Wednesday
8:00 a.m. – 6:00 p.m.
Thursday and Friday
8:00 a.m. – 6:30 p.m.
Saturday
9:00 a.m. – 3:00 p.m.
Holiday Hours
Holiday | Date | Retail Locations |
| Family Day | Monday, February 19 | Closed |
| Good Friday | Friday, March 29 | Closed |
| Victoria Day | Monday, May 20 | Closed |
| Canada Day | Monday, July 1 | Closed |
| Civic Holiday | Monday, August 5 | Closed |
| Labour Day | Monday, September 2 | Closed |
| National Day for Truth and Reconciliation | Monday, September 30 | Closed |
| Thanksgiving | Monday, October 14 | Closed |
| Remembrance Day | Monday, November 11 | Closed |
| Christmas Eve | Tuesday, December 24 | Closed at 2PM |
| Christmas Day | Wednesday, December 25 | Closed |
| Boxing Day | Thursday, December 26 | Closed |
| New Year’s Eve | Tuesday, December 31 | Closed at 2PM |
| New Year’s Day | Wednesday, January 1, 2025 | Closed |
You can access your accounts 24 hours a day by using ATM’s, Online Banking and Mobile Banking. Cashback options with your POS transactions are also available at participating retailers.
