Compliments and Concerns

ECU – A Division of WFCU Credit Union is always looking for feedback so that we can continually improve service for our members and community. If you have something you would like to share with us, a compliment or a concern, please feel free to call us at 519-974-3100 or toll free at 1-888-767-9535 or log into your Online Banking account to access the ‘Contact Us Form’. As a member-owned organization, ECU – A Division of WFCU Credit Union encourages members seeking resolution to issues or concerns to meet with staff and/or the Manager/Vice President within whose area of responsibility their issue rests.  ECU – A Division of WFCU Credit Union staff are empowered to make decisions and resolve members concerns.

Resolving Your Concern

If you do have a concern, ECU – A Division of WFCU Credit Union is committed to listen and resolve the matter quickly. However, there are times when we will need to investigate further in order to assure satisfaction.

Steps for a quick resolution:

Talk to us. Bring your concern to the attention of the staff at your branch or through our Member Contact Centre first, and they will do their best to resolve the matter to your satisfaction. Call: 519-772-3050              Toll Free:  1-888-767-9535 Email: Log into your Online Banking account to access the ‘Contact Us Form’ to securely email your concern.
If the staff member assisting you cannot address the matter on their own or to your satisfaction, they will escalate to their Manager/Vice President/President & CEO for further investigation. You may also escalate your concern by contacting your branch Manager or through the secure email option noted below. Call: 519-772-3050              Toll Free:  1-888-767-9535 Email: Log into your Online Banking account to access the ‘Contact Us Form’ to securely email your concern.

If you have completed the above noted steps and do not feel your concern has been resolved, you can forward your written concern to ECU – A Division of WFCU Credit Union’s Member Advocate. Do not include your confidential account or personal information if sending by email.

Email:  [email protected]

Mail:  WFCU Credit Union, Attention: Member Advocate, 3000 Marentette Avenue, Windsor, ON,  N8X 1G4

At any time, or if you are not satisfied with the recommendation offered by ECU – A Division of WFCU Credit Union’s Member Advocate, you may contact the Financial Services Regulatory Authority of Ontario (FSRA). Complete details can be found on the FSRA website: Financial Services Regulatory Authority of Ontario (fsrao.ca) For questions, you may contact FSRA by: Telephone:  416-250-7250 Toll Free:  1-800-668-0128 Fax:  416-590-8480 TTY:  1-800-387-0584 Email:  [email protected]