Hours

Branch Hours

Kitchener
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
Saturday: 9 a.m. – 12 p.m.

Waterloo
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.

Cambridge 
Monday to Wednesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 6:00 p.m.
Friday: 9:30 a.m. – 5:00 p.m.
Saturday: 9 a.m. – 12 p.m.

ATM Hours

Kitchener
24 hr Drive Up ATM

Waterloo
Monday to Friday: 6:00 a.m. – 10:00 p.m.
Saturday & Sunday: 6:00 a.m. – 6:00 p.m.
Holidays: Closed

Cambridge 
24 hr Drive Up ATM

For a complete list of surcharge-free ATM’s, visit
The Exchange Network.

Member Contact Centre

1-888-767-9535

Monday to Wednesday
8:00 a.m. – 6:00 p.m.

Thursday and Friday
8:00 a.m. – 6:30 p.m.

Saturday
9:00 a.m. – 3:00 p.m.

Holiday Hours

Holiday

Date

Retail Locations
and
Member
Contact Centre

Family DayMonday, February 19Closed
Good FridayFriday, March 29Closed
Victoria DayMonday, May 20Closed
Canada DayMonday, July 1Closed
Civic HolidayMonday, August 5Closed
Labour DayMonday, September 2Closed
National Day for Truth and ReconciliationMonday, September 30Closed
ThanksgivingMonday, October 14Closed
Remembrance DayMonday, November 11Closed
Christmas EveTuesday, December 24Closed at 2PM
Christmas DayWednesday, December 25Closed
Boxing DayThursday, December 26Closed
New Year’s EveTuesday, December 31Closed at 2PM
New Year’s DayWednesday, January 1, 2025Closed

You can access your accounts 24 hours a day by using ATM’s, Online Banking and Mobile Banking.  Cashback options with your POS transactions are also available at participating retailers.