Do you want to be a part of the ECU - A Division of WFCU Credit Union team?

Happy Employees

Join Our Team

As a leader in the financial services industry, we value our staff and their ongoing contributions towards ECU – A Division of  WFCU Credit Union’s success. Our professional team maintain a level of quality through an internal Five Star Quality Program that supports our goal to deliver the most convenient and affordable products and services to meet our members’ needs.

ECU – A Division of WFCU Credit Union makes it a practice to seek out the best and brightest in their field and provide for them not only a progressive work environment but the opportunity for growth and advancement. If you are an individual who is sales and service driven, goal-oriented and see yourself as a part of the ECU – A Division of WFCU Credit Union family, contact us today. 

WFCU Credit Union is recognized as one of the leading, progressive financial organizations in Southwestern Ontario. For the third consecutive year, WFCU Credit Union has been certified as a Great Place to Work® and named to the Best Workplaces in Canada™ list for businesses with 100-999 employees.

Our team is committed to providing our members with a high level of service while making our community the best place to live and work. You’ll experience the unmatched employment philosophy of an organization that is committed to opportunities for both professional and personal development, leading total compensation packages and a culture of celebration!

If you are an experienced financial service professional, recent grad, or looking to make a career change – we want to hear from you!

Not only do we offer a prestigious company culture, we also put our employees first! As an ECU – A Division of WFCU Credit Union employee, you will benefit from:

  • Health and Dental Coverage (annual premiums and deductibles paid for by WFCU Credit Union)
  • Vision Care
  • Generous Vacation Days and Personal Days
  • Employee Wellness Program
  • Employee Assistance Program
  • Matching RRSP Contributions
  • Product Discounts
  • Employee Recognition Program
  • And so much more!

Ready to make ECU – A Division of WFCU Credit Union your new home away from home? Reach out to our Human Resources team at to get started on your career to helping people!

Opportunities available at ECU right now:

The Vice President, Retail Service engages and collaborates with the VP team to actively contribute to the dynamic leadership that drives the credit union’s successful performance.  Responsibilities include contributing to the development and implementation of the strategic plan and translating it to departmental objectives. This position plays a pivotal role in driving retail, wealth & insurance sales as well as management growth and the ongoing development of employees.

In summary, the Vice President, Retail Service:

  • Directs the development and execution of the business development strategy and plans that will drive sales, increase revenue, expand markets, and accomplish the credit union’s financial objectives.
  • Builds and manages our high performing retail sales team including retail locations, broker relationships, call center and wealth management.
  • Fosters a culture of sales and service excellence; coaching staff members as required to meet the needs of our members while achieving the credit union goals.
  • Defines clear expectations and performance metrics for the sales team.  Monitor sales performance against targets and implement corrective actions as needed.
  • Supports our culture of accountability, ensuring staff members meet and exceed sales goals while complying with our risk management practices.
  • Understands the needs and overall business position of the credit union’s impact on business development. Adapting plans and strategies as required to meet the credit union’s goals. 
  • Researches and analyzes the business environment, competitors, and current/potential members to develop ideas for new products and services, pricing, and business models.
  • Develops a wide network of contacts to keep informed about current and future sector and market activities.
  • Fosters relationships with key stakeholders and partners to develop business opportunities.
  • Builds a strong pipeline of talent; identifying development opportunities, working with internal resources on career development plans to ensure succession planning.
  • Works with the senior leadership team to develop and implement annual sales goals and plans; performance criteria; reward and recognition programs and compensation plans.
  • Provides input on marketing campaigns and product innovation to align with our members’ changing needs. 
  • Develops and continuously improve procedures and processes to deliver a high internal and external member experience.
  • Actively supports business development and community investment opportunities, mentoring staff as required, including our representation at events across our regions of operation.
  • Ensures adherence to all policies, procedures, and guidelines to protect the credit union and our members.
  • Works collaboratively with internal partners to provide seamless solutions across all channels for our members.
  • Assists in managing member issues within prescribed guidelines.

The “must-have” skills and qualifications that we’re looking for are:

  • Minimum post-secondary education in finance or business.
  • Demonstrated progression into roles with increasing responsibility within the financial services industry, with a minimum of 10 years experience in a managerial position.
  • A solid knowledge of financial products and services.
  • Excellent interpersonal and communication skills.
  • Demonstrated success in business development, with a focus on driving revenue growth.
  • Strong leadership skills, with the ability to motivate and inspire a team towards achieving goals.
  • Ability to analyze market data and trends to inform strategic decision-making.
  • CFP and experience in life insurance and related products is an asset.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Suzanne Leonard
Associate Vice President, Human Resources – WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests.  The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada™. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work. 

As an employee of WFCU, you’ll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to “hire the best, treat them well, and see them stay” is a point of pride and a key factor in our employees’ success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs, plus a fantastic wellness program with several distinctive perks. A few highlights include:

  • An annual monetary benefit equivalent to a percentage of an employee’s salary intended to enhance physical and mental well-being. This can be used towards a vacation package, spa services, gaming equipment, and more!
  • Discounts on WFCU’s financial products and services, including a $10,000 Line of Credit at 0% interest.
  • A bank of up to 10 annual personal days, as well as 13+ paid holidays.
  • A voluntary RRSP matching program at 5% of an employee’s annual salary.

Experience our Employee Advantage Program which demonstrates our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation, and a culture of celebration! 

It’s an exciting time to join our team. To find out more, apply today!  

About WFCU Credit Union

WFCU Credit Union has been recognized as a leading, progressive financial institution headquartered in Windsor and Essex County since 1940. Proudly serving Ontario residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth largest credit union in Ontario, and twenty first largest credit union in Canada.

WFCU Credit Union operates nine retail locations across Windsor-Essex, one in Chatham, one in London, and three in the Waterloo Region through ECU – A Division of WFCU Credit Union. WFCU also operates the digital entity, Omnia Direct. Through its variety of service channels including online and mobile banking, live telephone banking, and ATM services, WFCU Credit Union and its divisions have become the financial institutions of choice for more than 73,000 members across Ontario.


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