A better banking experience is here.
We thank you for your continued support and patience as we worked to complete our banking system upgrade to merge our banking system with WFCU Credit Union. This upgrade was completed as part of our commitment to continue to provide you with an improved and seamless banking experience.
We are happy to announce that the upgrade is now complete and access to our online, mobile and telephone banking, including all of their features, is now restored.
Should you have any questions concerning your account, please contact our Member Contact Centre at [email protected] and we will be happy to assist you.
Online Banking & Mobile App Users
If you are an online banking user, the way you access your online banking will look different. You will now be directed from the myECU.ca website to the WFCU online banking login. Rest assured this is temporary as we work on a permanent solution to give you access to market-leading digital banking services.
When logging into online banking for the first time, your account number and PAC will remain the same. However, you may notice a different list of branch names to choose from. From the list, we ask that you select Kitchener, Waterloo or Cambridge based on your branch.
Similarly to online banking, all ECU – A Division of WFCU Credit Union members will be required to download the WFCU Mobile App in order to continue using mobile banking. The WFCU Mobile App is available to download on the Apple iTunes® and Google Play stores. The ECU Mobile app will no longer work beyond May 1, 2021 and can be deleted from your device. For more information on how to delete the old app and install the WFCU Mobile Banking app, click here.
Accepting an e-Transfer
When accepting an e-Transfer for the first time after our banking System Upgrade, you will still see the ECU information auto populated. In order to successfully accept your e-transfer, you must select Windsor Family Credit Union from the drop-down menu of Credit Unions. For help accepting an e-Transfer for the first time after this upgrade, please contact us at 1-866-500-9328.
Re-Registering for Interac AutoDeposit
If you were registered for autodeposit prior to our banking system upgrade, you must re-register in order to continue receiving your incoming Interac e-Transfers. Log into online banking and complete your autodeposit registration. For help and step-by-step instructions on how to do this, please click here.
For answers to some frequently asked questions regarding all of these changes, please visit the FAQ below.
Telephone Banking Updates
With the banking system upgrade complete, there are new phone numbers to reach our automated telephone banking. We are also excited to share that you will now have access to our live telephone banking. Please see the updated telephone numbers and hours of service below:
Automated Telephone Banking: Toll free at 1-833-734-4377
Live Telephone Banking: 519-974-9328 or toll free at 1-866-500-9328
Monday to Wednesday: 8:00 a.m. – 6:00 p.m.
Thursday and Friday: 8:00 a.m. – 6:30 p.m.
Saturday: 9:00 a.m. – 3:00 p.m.
Frequently Asked Questions
We are continuously looking to offer our members a better and seamless banking experience and by merging our banking system with WFCU Credit Union we are able to do just that. Investing in new technology infrastructure will allow us to better serve you and offer the market leading financial solutions you desire.
The banking system is the internal software that is used to manage your information and daily banking transactions. We are upgrading our system to complete our merger with WFCU Credit Union in order to offer our members a better and seamless banking system with a new suite of products.
After the conversion date, ECU members will log in to online banking using the WFCU Credit Union log-in page. Don’t worry, we’ve made this as seamless as possible and will provide a direct link on the homepage of our new website.
Your username and personal access code (PAC) used to log into online banking will remain the same. However, you may notice a different list of branch names to choose from. From the list, we ask that you select Kitchener, Waterloo or Cambridge based on your branch.
When logging into the new online banking for the first time after conversion, you will be required to set up your security questions and alerts. For step-by-step instructions on how to do this, click here.
Your bill payment information will be transferred over to the new online banking platform.
As a business member, you will no longer have access to the history regarding remittance through your business taxes. In order to get this historical data, you will be required to go to myCRA.
If you are looking to make changes to your account or open a new account, we offer a full range of quality financial products that are unique and tailored to your individual and changing needs. Contact one of our representatives at 519-772-3050 or 519-742-3500 and they will be happy to help you find the best product to fit you and your lifestyle.
For now, your current debit card will continue to work with your new accounts. But keep an eye out for important updates about our new debit cards launching later this year.
Your current cheques will continue to work with your new accounts. However, when the time comes to place a new order you will notice the updated logo on the cheques.
Me-to-Me Transfers allows you to self-transfer funds between your ECU – A Division of WFCU Credit Union account and your accounts held at other Canadian financial institutions simply using our digital banking service. Me-to-Me Transfers are limited to our Personal accounts only and can be set up on your Eva or Alto Savings accounts. Find more information on Me-to-Me transfers here.