Welcome to the next big step in our journey together.

Photo of exterior of the new Kitchener retail location

Our new Kitchener retail location is officially opening Wednesday, November 9th at 4289 King Street East in the Deer Ridge neighbourhood! Designed to offer you a better member experience, our team can’t wait for you to discover more features, enhanced services and even greater convenience.

Important Dates and Details

On Monday, November 7, 2022:

  • The ATM at 6-51 Ardelt Ave. will be permanently close, effective at 5 pm.

On Tuesday, November 8, 2022:

  • Our new LiveVT, with full-service ATM functionality at 4289 King Street East, will be available for use.
  • The Ardelt Ave. retail location will be closed as we prepare for our move.
  • Members requiring in-person service can visit our Cambridge retail location at 620 Hespeler Rd. or our Waterloo retail location at 103-340 Hagey Blvd.

On Wednesday, November 9, 2022:

  • The new Kitchener retail location will be open for service!

Please note: The current Kitchener retail location at 6-51 Ardelt Ave. will become the ECU Administration Office and will no longer provide in-person banking services to members.

Among the many benefits and advantages awaiting you,
this exceptional new full-service retail location offers:

Live Virtual Teller machine

Live Video Teller (LiveVT)
This next-generation interactive Live Video Teller machine allows you the option of conducting traditional ATM transactions or a wide variety of banking transactions with the live assistance of a member consultant during business hours.

Drive-Up Teller,
A dedicated drive-up banking teller window, where our staff will be able to personally assist you with your banking needs in the comfort of your vehicle.

Qless app photo
The QLess Virtual Queuing System lets you conveniently check wait times and reserve your place in line before arriving.
Open Saturdays
For added convenience, this new retail location will be open on Saturdays for in-person service from 9 am to 12 pm.
Kitchener Staff Team

At our new Kitchener location, you’ll continue to see the friendly faces of our Retail Team, who have been serving you under the leadership of Tony Monterosso as our Manager, Sales & Service.

Together, Tony and his team look forward to providing exceptional financial service and guidance to help you reach your goals.

Should you have any questions or would like more information about our new Kitchener retail location, simply reach out to Tony by phone or email, or even better, drop by the retail location on November 9th!

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