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Some of our Members may have experienced unauthorized access to their online banking. Preying on weak passwords, bad actors were able to access these accounts likely using sophisticated automated robo-like password generators.
A limited number of accounts were affected.
ECU immediately took steps to proactively reset all online banking access for those Members with weak passwords.
We are confident that the exposures have been identified and protective action has been taken. We are proactively contacting those Members that may have been impacted and we will support and stand by them.
If a Member is a victim of fraud because of this issue, we will return 100 percent of the money lost from the affected account(s).
Although we regret the inconvenience and frustration ECU’s actions have caused some of our Members, these fraud safety protocols have saved our Members and Community from experiencing significant and harmful losses.
In addition to the steps that ECU – A Division of WFCU Credit Union has taken, Members must:
- Adhere to industry standard complex password rules including, at a minimum: 10-30 characters and contain at least one(1) uppercase letter, one(1) lowercase letter, one(1) number and one(1) special character (*-/?@#$%^&).
- Monitor their accounts for signs of unusual activity and ensure they sign up for security alerts on their online banking account.
Members who notice suspicious activity should contact ECU – A Division of WFCU Credit Union.
We take this matter seriously and will be reaching out individually to Members who may have been impacted.
We have also been recently advised by some Members that they are experiencing problems with the password reset process. Our team is working on this issue and will reach out with an update shortly.
We understand this may have also resulted in frustration and inconveniences with paying bills and other banking transactions. However, please note that ECU – A Division of WFCU Credit Union is here to support members through this process by assisting members in avoiding late payments or similar. Please email MemberSupport@wfcu.ca directly, where we will start the process to help any Members who have been affected.
Updated information will be posted on our website and socials as it becomes available.
PLEASE READ – Action may be required on your account.
Approximately two years ago, ECU – A Division of WFCU Credit Union communicated the importance of our members following strong password/PAC guidelines for their online banking access: 10-30 characters and contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character (*-/?@#$%^&). This was suggested for our members’ protection.
It has come to our attention that many of our members continue to use easy-to-recognize simple passwords/PACs for their online banking, which are highly susceptible to fraud.
WFCU systems are designed with the protection of our members in mind. As a result, WFCU systems now require all members with weak passwords/PACs to update to stronger passwords/PACs.
If you are a WFCU Credit Union or an ECU Member and are currently locked out of your account, your password/PAC was likely flagged by WFCU as weak, indicating that your online bank account could be easily susceptible to fraud.
For your protection, your online banking will be unavailable until you update your PAC. All members can still conduct banking transactions via our network of retail locations, ATMs and Point-of-Sale. AFTs will still be processed as per usual.
If this affects you, our Member Contact Centre is available to help reset your PAC and regain access to your account by calling 1-888-767-9535 Monday to Wednesday: 8:00 a.m. – 6:00 p.m., Thursday and Friday: 8:00 a.m. – 6:30 p.m., Saturday: 9:00 a.m. – 3:00 p.m.
Due to the above, we are experiencing longer than usual wait times, and we appreciate your patience. Please note that this change only affects a small number of our members and is being done for their protection.
ECU – A Division of WFCU Credit Union is here to support our members through this process.